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Comprehensive analysis of support quality, response times, reliability metrics, and service level agreements
Based on data from 31 providers.
| # | Provider | Weekday Hours | Weekend Hours | Timezone | After Hours | Email SLA | Phone SLA | Chat SLA | Actions |
|---|---|---|---|---|---|---|---|---|---|
| 1 | T Twilio | 24/7 | 24/7 | Global (All Timezones) | Available | 1h | 5m | 2m | |
| 2 | M MTMO | 24/7 enterprise coverage | 24/7 enterprise coverage | AEST with Global Coverage | Available | 1h | 1m | 1m | |
| 3 | S Sinch | 24/7 global enterprise coverage | 24/7 global enterprise coverage | Global coverage with regional expertise | Available | 1h | 2m | 1m | |
| 4 | T Telstra | 24/7 enterprise coverage | 24/7 enterprise coverage | AEST with Global Coverage | Available | 1h | 1m | 2m | |
| 5 | C Chatti | 24/7 Australian and Global Coverage | 24/7 Australian and Global Coverage | AEST with Global Coverage | Available | 2h | 1m | 1m | |
| 6 | T Telnyx | 24/7 Global Coverage | 24/7 Global Coverage | Global Multi-Timezone | Available | 1h | 1m | 1m | |
| 7 | E Esendex | 24/7 Global Coverage | 24/7 Global Coverage | Global Multi-Timezone | Available | 1h | 1m | 2m | |
| 8 | V Vonage | 24/7 global enterprise coverage | 24/7 global enterprise coverage | Global coverage with regional expertise | Available | 1h | 2m | 1m | |
| 9 | S SMSGlobal | 24/7 | 24/7 | AEST (Melbourne) | Available | 4h | 30m | 5m | |
| 10 | C Clickatell | 24/7 global enterprise coverage | 24/7 global enterprise coverage | Global coverage with regional expertise | Available | 2h | 3m | 2m | |
| 11 | B Bird | 24/7 | 24/7 | Global (Amsterdam/Singapore/Sydney) | Available | 4h | 15m | 5m | |
| 12 | I Infobip | 24/7 | 24/7 | Local | Available | 2h | 5m | 2m | |
| 13 | P Plivo | 9:00 AM - 6:00 PM | Emergency only | PST/PDT | Available | 4h | 5m | 2m | |
| 14 | M MessageMedia | 8:00 AM - 6:00 PM | 10:00 AM - 4:00 PM | AEST/AEDT (Australia) | Available | 2h | 5m | 15m | |
| 15 | K Kudosity | 24/7 | 24/7 | AEST | Available | 1h | 60m | 5m | |
| 16 | G GuniSMS | 24/7 | 24/7 | AEST | Available | 2h | 10m | 5m | |
| 17 | 8 8x8 | 24/7 | 24/7 | Global (Follow-the-sun) | Available | 2h | 30m | 10m | |
| 18 | T TextAnywhere | 9:00 AM - 6:00 PM GMT | Limited weekend support | GMT | No | 3h | 2m | 4m | |
| 19 | M Messente | 9:00 AM - 6:00 PM EET | Limited weekend support | EET (Eastern European Time) | No | 4h | 3m | 2m | |
| 20 | N Notifyre | 8:00 AM - 6:00 PM AWST | Limited weekend support | AWST | No | 4h | 2m | 3m | |
| 21 | T Textmagic | 9:00 AM - 3:00 AM AEST | 12:00 PM - 6:00 PM AEST | AEST | Available | 24h | 30m | 5m | |
| 22 | V Vision6 | 9:00 AM - 5:00 PM AEST | No weekend support | AEST | No | 24h | Immediate | 5m | |
| 23 | C Cellcast | 8am-8pm | 24/7 | AEST | Available | 1h | 3m | 5m | |
| 24 | B BulkSMS | 8:00 AM - 6:00 PM SAST | Limited weekend support | SAST (South African Standard Time) | No | 6h | 5m | 3m | |
| 25 | C ClickSend | 24/7 | 24/7 | Global | Available | 2h | 30m | 5m | |
| 26 | T touchSMS | Business hours | Limited | AEST | No | 24h | Immediate | 5m | |
| 27 | SB SMS Broadcast | 9:00-17:00 | Limited | AEST | No | 24h | Immediate | 5m | |
| 28 | SE SMS Express | 8 AM - 6 PM AEST | 10 AM - 4 PM AEST | AEST/AEDT (Australian Eastern) | No | 12h | 5m | 5m | |
| 29 | MM Mobile Message | 9:00 AM - 5:00 PM AEST | Limited weekend support | Australian Eastern Standard Time | No | 8h | 5m | 5m | |
| 30 | I IntelliSMS | 9:00 AM - 6:30 PM | 24/7 available | AEST | Available | 24h | Immediate | 5m | |
| 31 | T TallBob | Business hours (not specified) | Not available | AEST | No | 24h | Immediate | 5m |