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Global CPaaS: SMS, voice, video, AI APIs
Twilio Inc. (NYSE: TWLO) is a San Francisco–based Communications Platform as a Service provider founded in 2008. It offers programmable APIs for SMS/MMS, WhatsApp, RCS, voice, video, email (SendGrid), and customer data (Segment), plus Twilio Flex and Verify. Q2 2026 revenue was $1.50B (22% YoY reported; 17% organic) with 5,492 employees as of 30 Jun 2026. Active Customer Accounts were discontinued as a disclosed key metric from Q1 2026; marketing still shows a 400K+ customers band as of 30 Sep 2025 — exact customer_count and annual_message_volume are null this run due to discontinued metrics and conflicting message-volume bands (193B vs 262B+). In Australia, Twilio Australia Pty Ltd (ABN 82 618 090 010) operates; AU SMS guidelines require pre-registered alphanumeric Sender IDs and cite Spam Act 2003 obligations; ACMA SMS Sender ID Register applies from 1 Jul 2026. Public AU SMS pricing is PAYG USD 0.0515/segment via published CSV.
Standard messaging tier
Note: All prices shown are in Australian Dollars (AUD) and exclude GST.
Message Quality:
International SMS rates excluded. Contact provider for enterprise pricing and custom volume discounts.