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Twilio
World's largest CPaaS provider powering 140B+ messages annually via programmable APIs
Twilio Inc. is the world's largest Communications Platform as a Service (CPaaS) provider, offering programmable APIs for SMS, MMS, voice, video, email, and WhatsApp messaging. Founded in 2008 in San Francisco, Twilio processes over 140 billion interactions annually for more than 402,000 active customer accounts across 180+ countries. The company's Super Network maintains 4,800 carrier connections with redundant routing. Twilio went public on the NYSE in 2016 (TWLO) and generated $5.07 billion in revenue in FY2025 with $945 million in free cash flow. Under CEO Khozema Shipchandler (since January 2024), the company achieved sustained GAAP profitability, acquired identity platform Stytch, launched the A2H agent-to-human protocol, and formed a multi-year AI partnership with Microsoft. In Australia, Twilio operates through Twilio Australia Pty Ltd (ABN 82 618 090 010), is a registered ACMA Carriage Service Provider, and maintains a dedicated AU1 region in Sydney for data residency and low-latency carrier routing. The company holds ISO 27001, SOC 2 Type II, PCI DSS Level 1, and HIPAA certifications.
4.3(4826 reviews)
From $0.073/SMS
AI Verified
Updated 25 Feb 2026325K
Customers
2008
Founded
San Francisco, California, United States
HQ
18
Years
140.0B
Msgs/Year
Profile
Market Position:
Global CPaaS market leader
Employees:5,535
Customers:
325,000
Volume:
140.0B
Advantages:
Market LeadershipDeveloper ExperienceGlobal InfrastructureComprehensive APIsEnterprise Security
Information
Legal Name:Twilio Inc.
Founded:2008
Operating:18 years
Parent Company:Public Company (NYSE: TWLO)
Public:
Yes
Location:San Francisco, California, United States
Contacts
Support
Phone:Not available
Email:contact@twilio.com
Sales
Phone:+1-888-746-4266
Email:sales@twilio.com
Links
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Website
Last verified: 25/02/2026