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Twilio
Global CPaaS: SMS, voice, video, AI APIs
Twilio Inc. (NYSE: TWLO) is a San Francisco–based Communications Platform as a Service provider founded in 2008. It offers programmable APIs for SMS/MMS, WhatsApp, RCS, voice, video, email (SendGrid), and customer data (Segment), plus Twilio Flex and Verify. Q2 2026 revenue was $1.50B (22% YoY reported; 17% organic) with 5,492 employees as of 30 Jun 2026. Active Customer Accounts were discontinued as a disclosed key metric from Q1 2026; marketing still shows a 400K+ customers band as of 30 Sep 2025 — exact customer_count and annual_message_volume are null this run due to discontinued metrics and conflicting message-volume bands (193B vs 262B+). In Australia, Twilio Australia Pty Ltd (ABN 82 618 090 010) operates; AU SMS guidelines require pre-registered alphanumeric Sender IDs and cite Spam Act 2003 obligations; ACMA SMS Sender ID Register applies from 1 Jul 2026. Public AU SMS pricing is PAYG USD 0.0515/segment via published CSV.
4.3(4826 reviews)
From $0.072/SMS
AI Researched
Updated 22 Sept 2026At a glance
2008
Founded
San Francisco, California, United States
Headquarters
5,492
Employees
18 years
Operating
Leading
Competitive advantages
Market LeadershipDeveloper ExperienceGlobal InfrastructureComprehensive APIsEnterprise SecurityScalability
Company details
Legal nameTwilio Inc.
Parent companyPublic Company (NYSE: TWLO)
Publicly traded
Yes
Contacts
Support
Phone—
Emailcontact@twilio.com
Sales
Phone+1-888-746-4266
Emailsales@twilio.com
Links
📰 Latest News
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🎯 Best Use Cases
Non-Profit Engagement
4/5
Volunteer engagement, fundraising campaigns
Non-Profit
Enterprise Internal Operations
5/5
Comprehensive internal communication platform for large enterprises providing employee notifications, IT alerts, HR communications, facility management updates, and crisis communications. Includes integration with Active Directory, HRIS systems, and enterprise applications. Features employee directory integration, department-specific messaging, and executive communication tools.
Enterprise
E-commerce & Online Retail
5/5
Comprehensive messaging solution for e-commerce businesses to enhance customer experience through automated order confirmations, shipping notifications, delivery updates, abandoned cart recovery, promotional campaigns, and customer support. Includes integration with popular e-commerce platforms, inventory management systems, and payment gateways. Features real-time order tracking, personalized product recommendations, and multi-channel customer engagement across SMS, email, and WhatsApp.
E-commerce
Healthcare & Medical Services
5/5
HIPAA-compliant messaging platform for healthcare organizations to improve patient engagement through appointment reminders, medication adherence notifications, test result delivery, telehealth coordination, and emergency alerts. Includes integration with Electronic Health Records (EHR), practice management systems, and patient portals. Features secure messaging, patient consent management, and comprehensive audit trails for regulatory compliance.
Healthcare
Customer Reviews
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Ease of Use:4.2/5
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4.1/5
Total Reviews:456
Ease of Use:4.1/5
Support:4/5
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