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8
8x8
Integrated XCaaS platform for CX transformation
Global cloud communications leader with CPaaS
4.2(1690 reviews)
From $0.043/SMS
AI Verified
Updated 4 Dec 202560K
Customers
1987
Founded
Campbell, California, United States
HQ
39
Years
50.0B
Msgs/Year
99.9%
Delivery
Profile
Market Position:
Leading
Employees:1,942
Customers:
60,000
Volume:
50.0B
Advantages:
Unified CX PlatformAI-Powered Features99.999% Uptime SLAComprehensive ComplianceGlobal Infrastructure
Information
Legal Name:8x8, Inc.
Founded:1987
Operating:39 years
Public:
Yes
Location:Campbell, California, United States
Acquisitions:
Fuze (2020), Callstats.io (2018), Wavecell (2018)
Contacts
Support
Phone:+1-408-727-1885
Email:support@8x8.com
Sales
Phone:+1-408-727-1885
Email:sales@8x8.com
Links
Website:www.8x8.com
LinkedIn:www.linkedin.com/company/8x8-inc
📰 Latest News
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🎯 Best Use Cases
Fundraising Campaigns
4/5
Comprehensive messaging solutions for non-profit fundraising including donor engagement, campaign automation, conversational AI for donations, and real-time fundraising tracking.
Non-Profit
Customer Service Automation
5/5
AI-powered customer service automation with Salesforce Agentforce integration, maintaining high NPS scores through intelligent conversational messaging.
Technology
SMS Marketing
4/5
Promotional SMS campaigns for customer engagement and sales
retail
Transactional Messages
5/5
E-commerce transactional messaging including order confirmations, shipping notifications, delivery updates, and customer service communications with WordPress WooCommerce integration.
E-commerce
Customer Reviews
TrustRadius
4.1/5
Total Reviews:156
Ease of Use:4.1/5
Support:4/5
Last verified: 02/07/2025
Gartner Peer Insights
4.3/5
Total Reviews:287
Ease of Use:4.2/5
Support:4.1/5
Last verified: 02/07/2025
G2
4.2/5
Total Reviews:1247
Ease of Use:4.1/5
Support:4/5
Last verified: 02/07/2025
Website
Last verified: 04/12/2025